FansStack Refund Policy

1. Overview

FansStack is a platform that enables transactions between creators and fans. Transactions may include creator sessions, subscriptions, digital content, marketplace purchases, pay-per-minute services, and voluntary creator support payments.

Refund eligibility depends on the type of transaction, whether the service or content was delivered, the circumstances surrounding the request, applicable laws, and payment provider requirements.

2. Scope

This Refund Policy applies to payments made through FansStack, including bookings, subscriptions, digital content purchases, marketplace transactions, creator tips, and other paid features offered through the platform.

3. General Refund Principles

Submitting a refund request does not guarantee approval. Each request is reviewed based on transaction details, service delivery status, creator response, applicable policies, and fraud prevention considerations.

• Approved refunds are returned through the original payment method when possible.
• Refund timing depends on payment processors and financial institutions.
• FansStack may request additional information before making a decision.
• Some transactions may not qualify for refunds after delivery or access has been provided.

4. Creator Sessions and Bookings

Creator sessions include consultations, private calls, and scheduled services purchased through FansStack.

Refunds may be considered when:

• The creator cancels the scheduled session.
• The creator does not attend the confirmed appointment.
• A technical issue prevents delivery of the purchased service.
• The service substantially differs from the description provided.

Refunds are generally not provided when a fan misses a scheduled session or when the service has already been delivered as described.

5. Subscriptions

Subscriptions provide access to creator benefits during the selected billing period.

• Fans may cancel future subscription renewals at any time.
• Cancellation does not automatically refund previous subscription charges.
• Refunds may be considered for unauthorized charges, duplicate billing, or significant service issues.

6. Digital Content and Pay-Per-View

Digital content purchases, including pay-per-view and pay-per-access content, provide access to digital materials supplied by creators.

Because digital content may become immediately available after purchase, refunds are generally limited after access has been provided unless required by law or approved due to technical or delivery issues.

7. Pay-Per-Minute Sessions

Pay-per-minute services are billed based on actual usage or session duration.

Refund consideration may apply when technical problems prevent the service from being delivered or when billing errors occur.

8. Marketplace Products

Refund eligibility for marketplace products depends on the type of product, delivery status, and creator-provided terms.

• Physical products may follow applicable return requirements.
• Digital products may have limited refund eligibility after delivery.
• Creators must accurately describe products offered through FansStack.

9. Tips and Creator Support

Tips and creator support payments are voluntary payments intended to support creators.

Tips are generally non-refundable except in cases involving unauthorized transactions, payment errors, or fraud.

10. Refund Request Process

Fans may request a refund through their FansStack account transaction history or available support channels.

Refund requests should include:

• Transaction reference number.
• Reason for the request.
• Supporting information when applicable.

11. Creator and Platform Review

Depending on the transaction type, creators may provide information regarding delivery of services or products. FansStack may review transaction records and make the final platform decision regarding refund eligibility.

12. Refund Processing

Approved refunds are processed through the payment provider used for the original transaction.

FansStack does not control the exact timing of bank or payment processor settlement. Processing times may vary depending on the provider.

13. Chargebacks and Payment Disputes

Fans are encouraged to contact FansStack before initiating a payment dispute or chargeback. We will attempt to review and resolve legitimate concerns through the refund process.

Unauthorized chargebacks may result in account review, restrictions, or suspension.

14. Fraud Prevention

FansStack may deny refund requests associated with suspected fraud, abuse, repeated refund activity, unauthorized account access, or manipulation of platform systems.

15. Changes to This Policy

We may update this Refund Policy from time to time. When changes are made, we will revise the effective date and publish the updated policy on this page.

16. Contact Us

If you have questions about refunds or this Refund Policy, contact us at support@fansstack.com.